Terms and Conditions

Returns & Refunds

Please note that our candles are made by hand and will vary in appearance and colour. Please also be advised "frosting" may occur and this is not a fault in the candle. This is a natural effect of using soy wax and does not, in any way, impact the performance of your candle.


We have a 14-day return policy, to be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.


We only accept exchanges for damaged items. If you would like to exchange your item please contact us by sending an email to ninamoyocontact@gmail.com with your name, order number and a photograph of the item for assessment. Please also indicate whether you would like a replacement or refund of your item.



If your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.